Warmth in human relationship

A boy was born to a couple after eleven years of marriage.
They were a loving couple and the boy was the gem of their eyes.

When the boy was around two years old, one morning the husband saw a medicine bottle open. He was late for office so he asked his wife to cap the bottle and keep it in the cupboard.

His wife, preoccupied in the kitchen totally forgot the matter. The boy saw the! bottle and playfully went to the bottle fascinated by its colour and drank it all. It happened to be a poisonous medicine, meant for adults, to be taken in small dosages.

When the child collapsed the mother hurried him to the hospital. He died. The mother was stunned. She was terrified how she was going to face her husband. When the distraught father came to the hospital and saw the dead child, he looked at his wife and uttered just five words.

QUESTIONS:
1. What were the five words ?
2. What is the implication of this story?

ANSWER The husband just said "I am with you Darling".
The husband's totally unexpected reaction is a proactive behaviour. The child is dead. He can never be brought back to life. There is no point in finding fault with the mother. Besides, if only he had taken time to keep the bottle away, this would not have happened.

No one is to be blamed. She had also lost her only child.! What she needed at that moment was consolation and sympathy from the husband. That is what he gave her.

If everyone can look at life with this kind of perspective, there would be much fewer problems in the world.

"A journey of a thousand miles begins with a single step."

Take off all your envies, jealousies, unforgiveness, selfishness, and fears. And you will find things are actually not as difficult as you think.

MORAL OF THE STORY
Sometimes we spend time asking who is responsible or whom to blame, whether in a relationship, in a job or with the people we know. By this way we miss out some warmth in human relationship.

Ways to Improve Your Customer Service·

If the customer has more than one request, handle them one at a time,and let the customer know you are handling them one at a time.·

If you are on the phone with your customer, remember that he cannot see what you are doing. To provide exceptional service, don't leave him inthe dark; let him know what's happening and at the end of the process, lethim know what you've done. Clearly explain if he needs to do anything, andtell him what he can expect to happen next.·

Explain policies thoroughly, even if you think your explanation mayupset your customer. Your customer has the right to a full understanding.·

When responding to a customer's request, speak loudly enough to beheard, but not so loudly that you appear aggressive. If the customer iscooperative and pleasant, match the customer's pace. If the customer is ina hurry, increase your pace slightly to show urgency. If you are givingcomplex information, reduce your pace and insert pauses so the customer candigest what you've said.·

When you first greet your customer, show your attentiveness andsincerity by making eye contact. Then, while conversing, be sure tomaintain eye contact (without staring) to show that you are payingattention and that you have confidence as well.·

Resolve your customers' complaints quickly and successfully. Answerall e-mail and phone calls within an hour. If possible, you the owner ofthe business, personally take care of the problem. This will show yourcustomers you really care about them.·

Make it easy for your customers to contact you. Offer as many contactmethods as possible. Allow customers to contact you by e-mail. Hyperlinkyour e-mail address so customers won't have to type it. Offer toll freenumbers for phone and fax contacts.·

Always be polite to your customers. Use the words your welcome,please, and thank you. Be polite to your customers even if they are beingirate with you. Always apologize to your customers should you make amistake. Admit your mistakes quickly and make it up to them in a big way.

Success is not about reaching your destination before everyone, but how you reach your destination.

It was a sports stadium.

Eight Children were standing on the track to participate in the running event.

Ready! * Steady! * Bang!!! With the sound of Toy pistol, all eight girls started running.

Hardly have they covered ten to fifteen steps, one of the smaller girls slipped and fell down, due to bruises and pain she started crying.

When other seven girls heard this sound, stopped running, stood for a while and turned back, they all ran back to the place where the girl fell down. One among them bent, picked and kissed the girl gently and enquired 'Now pain must have reduced'. All seven girls lifted the fallen girl, pacified her, two of them held the girl firmly and they all seven joined ! hands together and walked together and reached the winning post.

Officials were shocked. Clapping of thousands of spectators filled the stadium. Many eyes were filled with tears and perhaps it had reached the GOD even! YES.

This happened in Hyderabad (INDIA), recently! The sport was conducted by National Institute of Mental Health. All these special girls had come to participate in this event and they are spastic children. Yes, they were mentally retarded.

What did they teach this world?

Teamwork?

Humanity?

Equality among all?????

Success is not about reaching your destination before everyone, but how you reach your destination.